Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Since all products are made to order, we accept returns only for items that are defective, damaged, or incorrect. If you received the wrong item or your order arrived with a manufacturing defect, please contact us within 30 days of delivery and we'll make it right.

To be eligible, items must be in the condition you received them, with original packaging where applicable. You'll need your receipt or proof of purchase.

How to Start a Return To start a return, contact us at: https://anothersketchbook.myshopify.com/pages/contact

We'll review your request and provide instructions on next steps. Items returned without prior authorization will not be accepted.

Damages & Issues Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items Because our products are printed on demand, we are unable to accept returns for buyer's remorse, incorrect size selection, or change of mind. Sale items and gift cards are also non-returnable.

Exchanges The fastest way to get what you want is to return the eligible item and place a new order once the return is approved.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in their original condition with proof of purchase.

Refunds Once your return is reviewed and approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If 15 business days have passed since approval, contact us at: https://anothersketchbook.myshopify.com/pages/contact